Sorry! Heyduy does not offer gift cards at this time.

After placing an order, you will receive an email with an order confirmation. When your order is shipped, we will send another shipping confirmation email with detailed tracking information to help you understand the progress of your package. Please note that you can use this tracking information to check your order status on the official website of the logistics provider (such as DHL, USPS, FedEx or EMS, etc.).

If you have any questions, you can also contact our customer service team at any time, we will provide you with the latest logistics information and support!

We are qualified to ship all orders to most locations worldwide!

We usually process your order within 1-3 business days and choose a logistics provider such as DHL, USPS, FedEx or EMS for shipping. While we strive to ship same-day, processing times may be longer during peak or holiday periods.

We appreciate your patience and understanding. Our team is working hard to ensure your order is delivered as quickly and safely as possible.

Unfortunately, due to seasonal order volume, our warehouse may not be able to combine orders for shipment. Heyduy is not responsible for lost or stolen packages. If your package is stolen, please email [email protected] and we will assist you in filing a claim.

Of course you can! We offer expedited shipping for $12.96. Simply select the “expedited shipping” option when placing your order to enjoy faster delivery.

Order delivery times vary depending on your region:

• Standard Shipping: Usually arrives within 7-14 business days.
• Expedited Shipping: Usually arrives within 3-5 business days.

Please note: delivery time may be slightly longer in remote areas.

Once we receive the order, we will start processing it immediately, so we cannot guarantee that we can change or cancel the order after the order is confirmed, including changing the delivery address. However, you can return or exchange the item if you meet the conditions. After successfully canceling the item, you will receive an email confirming the cancellation and no fee will be charged.

If the payment is not successful, please check whether the card information is correct, whether the balance is sufficient, and make sure that the bank card is enabled for online payment. If there is still a problem, please contact your issuing bank or get help from the Heyduy customer service team.

Click “Forgot password” on the login page, enter your registered email address, and the system will send a password reset link to your email address. Follow the prompts to reset your password.

Since we have been constantly changing the packaging of our products, we have found that the number of damaged items received by customers has dropped sharply. If you receive a damaged item during delivery, don’t worry! Email [email protected] within 24 hours of receipt with a photo of the damaged item and your order number and we’ll take care of it for you.

Taking care of your gardening tools will extend their lifespan. Here are some basic tips:

Cleaning: Clean your tools after each use to avoid dirt and plant sap residue.

Rust prevention: Apply lubricating oil to metal parts regularly to prevent rust.

Storage: Store your tools in a dry, ventilated place, away from humid environments.My scissors are rusted, what can I do to fix it?

To remove rust from your scissors and restore their shine, you can try the following steps:

1. Prepare cleaning tools: You’ll need a fine wire brush, toothbrush or sponge, and household cleaners such as white vinegar, baking soda or lemon juice.

2. Soak: Soak the rusty scissor blades in white vinegar or lemon juice for about 15-30 minutes. The acidic component can help dissolve the rust.

3. Remove rust: Take out the scissors and gently scrub the rusted area with a wire brush or toothbrush until the rust disappears. If the rust is stubborn, you can mix baking soda and water into a paste, apply it to the rust and scrub it again.

4. Clean and dry: Rinse the scissors thoroughly, then wipe them with a dry cloth to ensure that there is no residual moisture.

5. Anti-rust treatment: Apply a small amount of mineral oil or cooking oil to the scissors, especially on the blades and joints, to prevent rusting again.

Note: Regular cleaning and keeping dry are effective ways to prevent rust on scissors, especially after use in humid environments, remember to wipe dry and oil them for maintenance.

Cleaning a watering can is very simple. Every few weeks, wash the inside and outside with warm water and a small amount of neutral detergent, especially the nozzle. Rinse thoroughly to ensure that there is no residue. Empty it after use and store it in a dry place to avoid rust and scale.

Our garden wall stands are made of high-strength materials and can withstand heavier plants or gardening tools. However, the load capacity will vary depending on the specific model of wall rack and how it is mounted. Please refer to the load recommendations on the product page or contact us for specific help.

Yes! Our garden statues and wall racks are also suitable for indoor decoration, adding a natural touch to your indoor space. Just make sure they are securely mounted to avoid the risk of tipping over due to weight.