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Effective Date: September 10, 2024
Heyduy.com (“Heyduy”) appreciates your trust in us and we are committed to respecting your privacy and the security of your personal and business information. We strive to handle and protect your personal information responsibly. This Privacy Policy describes the collection and use of this information by Heyduy, its subsidiaries (collectively, “Heyduy”, “Company”, “we”, “us” or “our”) and all related subdomains (the “Website”) and all of our products, mobile applications, software, forums and sharing services (collectively with the Website, the “Services”). This Privacy Policy also details your choices regarding this information that Heyduy may collect about you.
Please read this Privacy Policy carefully before visiting this website. Your continued use of our website and/or services or any other content, products or other services covered by this policy constitutes your acceptance and consent to this policy and any updates to it. In addition, by accepting this Privacy Policy, you expressly represent that: (a) you are at least 18 years of age and/or are not considered a minor in the jurisdiction in which you reside; or (b) you are the parent or guardian of a minor child and you expressly consent to the processing of the minor’s personal information in accordance with this policy.
1. Information We Collect
When describing our collection, use and sharing of information in this policy, we refer to our collection and use of “Personal Information”. “Personal Information” as used in this policy is personally identifiable information, i.e., information that directly identifies an individual, such as first and last name, mailing address, email address, billing information, IP address, demographic information, password or other online contact information or phone number. We collect Personal Information, as well as non-personally identifiable information on the Heyduy website and/or services.
We collect Personal Information in two ways. First, we collect information you provide to us in optional, voluntary ways, such as registration forms, user profiles, promotion registrations, sweepstakes/contest entries, customer service requests and software downloads, as well as any customer reviews or communications submitted as product reviews or order instructions. By sharing product reviews, customers agree that: we use the reviews in whole or in part at our sole discretion; the scope of use may be local, national or global; such use is permanent and may be assigned to us; such use may be made in any media, whether current or later developed; and such use is uncompensated.
We may also collect transaction information provided by individuals and businesses who purchase from the Heyduy website and/or services. This information may include contact information, shipping information, the name of the credit card holder, and the credit card number/expiration date. We use the confidential financial information we collect from you to bill you for the products and services you purchase.
We may also obtain information (including personal information) from third-party sources to identify potential customers that we may contact through direct mail or email. If we directly combine information from third parties with personal information we collect, we will treat the combined information as personal information and treat it in accordance with this policy. In addition, please note that we may engage third parties to collect personal information on our behalf, in which case we will instruct these third parties to comply with this Policy and all applicable data protection laws.
You are not obliged to provide any requested information and may refuse to do so at any time. However, if you refuse to provide personal information that is reasonably necessary to participate in certain activities, you may not be able to participate in those activities on our website and/or services.
a. Passive Data Collection
Secondly, certain personal information may be automatically collected through “passive data collection”. When you visit the Heyduy website and/or services, general data about your visit will be collected, including IP address, tracking code, domain name, stay time, pages viewed. This information is collected to support system administration, customize and improve user experience, improve website content, and improve customer service. We may also receive passively collected information through various methods, including but not limited to “cookies” used to collect information.
b. What are cookies?
Cookies are text files containing small amounts of information that are downloaded to your computer/laptop/tablet or mobile device when you visit a website. The cookie is then sent back to the originating website on each subsequent visit, or to other websites that recognize the cookie. Cookies do not collect any of your personally identifiable information. Cookies are useful because they allow websites to recognize a user’s device. Cookies can do many different things, including helping you navigate between pages efficiently, remembering your preferences, and generally improving your user experience. They can also help ensure that any advertising you see online is more relevant to you and your interests.
c. Performance Cookies
Heyduy collects cookies on our website and/or services to capture information about page visits (such as “performance cookies”). This information is anonymous and Heyduy uses this information only internally so that we can provide the most effective and useful content to our visitors. Information from cookies is used to measure page popularity, analyze traffic patterns on our website and/or services, and guide the development of other improvements to our website and/or services.
d. Targeting, Performance and Functionality Cookies
In our email program, Heyduy employs a number of tracking methods (such as “targeting, performance and functionality cookies”). We track “opens” through tracking pixels in emails, which means we track who opens our emails and when you open our emails. We also track “clicks” through encoded URLs, which means we track whether you click on the links contained in our emails. This information is used internally only to help us deliver relevant messages and is not shared with any third party.
e. Opt-out Cookies
Heyduy does not require you to accept cookies, and/or you can opt-out or withdraw your consent to our use of cookies at any time by adjusting your browser’s privacy settings. You can also set your browser to notify you when you receive a cookie, giving you the opportunity to decide whether to accept it.
f. Functional and Necessary Cookies
Please note that if you refuse to accept cookies (such as “necessary cookies”), certain features on our website (such as “functional cookies”), our product checkout process, and services may be disabled.
g. Analysis Tools
When you use our online websites and/or services, we use analysis tools and other third-party technologies (such as Google Analytics) to collect non-personal information in the form of various usage and user metrics. These tools and technologies collect and analyze certain types of information, including cookies, IP addresses, device and software identifiers, referral and exit URLs, on-site behavior and usage information, feature usage metrics and statistics, usage and purchase history, MAC addresses, mobile unique device IDs, and other similar information. We use your IP address and the other general data listed above to help diagnose problems with our server and to administer our website and/or services. Your IP address is also used to help identify you and your shopping cart and to gather broad demographic information.
Third-party analytics companies that collect information on our website and/or services may combine the information collected with other information they have independently collected from other websites and/or other online or mobile products and services about your activities on their network of websites and online and/or mobile products and services. Many of these companies collect and use information in accordance with their own privacy policies.
In addition to our use of the technologies described herein, we may also allow certain third-party companies to help us tailor advertisements that we think may be of interest to you based on your use of the Heyduy website and/or services, and to otherwise collect and use data about your use of the Heyduy website and/or services. For more information about this practice, see the “Third-Party Advertising Technologies” section below. You can opt out by visiting the Google Advertising Opt-out Page
You can opt out of Google Analytics by visiting the Google Analytics Opt-out Page. Google provides more information about its Remarketing Privacy Guidelines, Policies, and Limits. In certain areas of our website and/or services, we may use JavaScript software tools to collect session information, including browsing activity and response/access times, and to provide a faster online shopping experience. You may choose to disable JavaScript through your respective browser settings; however, by disabling JavaScript, certain parts of the website and/or services, including the checkout area, will be prevented from functioning properly.
2. How We Use Information
If you choose to provide personal information about yourself, Heyduy will use that information to communicate directly with you. Generally, we use personal information to build and enhance our relationship with our users through four main categories: (1) communication; (2) optimization; (3) advertising; and (4) sharing functionality. Below, we provide some specific examples of how we use personal information and other information we collect.
a. Communication
We use your contact information to contact you regarding your order, respond to user requests, provide you with customer support, and process transactions. We use your information, including personal information, to send email newsletters and updates, send you information, catalogs and promotional materials about our company, send special offers and advertisements, and solicit your comments and feedback. To unsubscribe from any of our catalogs, please send an email to [email protected]. Due to delays in receiving your request and/or incorrect/incomplete information, you may continue to receive direct mailings after you ask us to stop.
b. Optimization
We use user information (including personal information, behavioral indicators, and other non-personally identifiable information) to operate, provide, improve, and maintain our Sites and/or Services, to develop new products and services, to prevent abuse and fraud, to personalize and display advertising and other content to you, and for other administrative and internal business purposes.
c. Advertising
We use user information (including personal information, behavioral indicators, geolocation data, demographic data, and marketing preferences) to personalize and display advertising and other content to you.
d. Sharing Features
We use your information, including personal information and any other information you submit directly or through passive means, to provide you with various ways to connect with and share content (e.g., web page content, user-generated videos, text, drawings, screen and lecture screenshots, quiz features, media, tools, services, and other products) with third parties. For example, we may provide you with the opportunity to send a link to specific content to others via email. To use this feature, we may require you to provide certain personal information, including your email address and the email address of each person to whom you send the link.
We may also allow you to share links to content with users of various third-party services (e.g., social networking, search, and sharing services). When you share a link using one of these third-party services, you will be asked to provide your login credentials to the third-party service if you are not already logged in to that service. If you are not a registered user of the third-party service, you will be asked to register. You provide your registration information or login credentials for the third-party service directly to the third party and not to us. By sharing links to content using any third-party service, you allow us to access, use, and disclose any information associated with your account on each third-party service (such as your user name and profile information) that is available through the third-party service.
3. When We Disclose Personal Information
We do not share personal information with third parties except in the limited circumstances described in this Policy.
a. Service Providers
For shipping and tracking purposes, we provide your name, address, and phone number to certain companies that help us provide these services to you.
We may provide personal information to third parties for them to perform internal business functions on our behalf (e.g., payment processing, customer service, maintenance, security, data analysis, email transmission, testing, or data hosting). In addition, some third-party service providers may collect information, including personal information, on our behalf. Whenever possible, we require such third parties to collect and use personal information only in accordance with this Policy, to maintain the confidentiality, security, and integrity of such personal information, and not to use it for any purpose other than to provide us with the services we requested.
b. Partners
When you visit or use any website, mobile application, or other consumer product that is co-branded or part of a joint promotion with Heyduy and one or more third parties (each a “Co-Brand Party”), you provide and consent to the provision and transfer of your personal information and other information provided, collected, or obtained by Heyduy and any relevant Co-Brand Party to Heyduy and each Co-Brand Party without any additional notice or further consent. Please note that we do not control any co-branded party’s use or processing of the information you provide to them, and you should consult their privacy policies or any separate co-branded privacy policies posted or linked on the co-branded website to determine your rights with respect to their use and processing of your information. If you decide that you no longer wish to receive communications or wish to change any information you provided, you will need to communicate directly with us and each co-branded party, as applicable.
c. Legal Requirements
We may disclose personal information if we believe in good faith that a subpoena, warrant, or other judicial or administrative order requires it or that the law otherwise requires it. In addition, we may disclose personal information when we believe it is appropriate or necessary to prevent a violation of our Terms of Use Agreement or other agreements; take steps to prevent liability; protect our rights, property, or safety, or the rights, property, or safety of our partners, any person, or the public; maintain and protect the security and integrity of our website and/or services or infrastructure; protect ourselves and our website and/or services from fraudulent, abusive, or unlawful use; investigate and defend ourselves against third-party claims or allegations; or assist government regulators.
d. Change of Ownership
Information about our users, including personal information, may be disclosed as part of any bankruptcy, merger, sale, transfer of company assets, acquisition, or similar transaction. If such a transaction occurs and your personal information is transferred to a third party, we will make reasonable efforts to notify you. For example, we will post a notice of the transfer of personal information on our website and/or services, and if we have your email address, we will send a notice of the transfer of personal information to that email address.
e. Interactive Features
If you use forums, bulletin boards, chat rooms, user comment features, or other interactive sharing or social features that may be available through any of our websites and/or services, you should be aware that any personal information you submit, display, or post there is considered public information and may be read, collected, used, and disclosed without restriction by other users of those features, us, and other third parties, except for limited access features (if any). For example, to request removal of your personal information from our sharing services or community forums, please contact us using the information provided in this Policy. In some cases, we may not be able to remove your personal information, in which case we will let you know why we cannot.
4. Third-party advertising technology
In addition to using cookies and related technologies as described above, we may also allow certain third-party companies to help us tailor advertising that we think may be of interest to users and to collect and use other data about users’ activities on our websites and/or services. These companies may serve ads that may also place cookies and otherwise track user behavior. These companies may use information about user behavior in order to provide customized advertising across various services and products. In the process of providing these services, products, or serving ads, these third-party companies may place or recognize unique cookies on your computer and may record information to these cookies based on your activities on any of our sites and/or services and on third-party websites. Each of these companies will use this cookie information in accordance with its own privacy and security policies. If you do not want us to use this information for the purpose of serving you targeted advertising, you can opt out by contacting us by email. Please note that this does not opt you out of advertising. You will continue to receive generic ads.
5. Children under 18
Heyduy does not sell products for purchase by children. If you are under 18, you may only use our website under the direct supervision of a parent or guardian. We do not knowingly seek or collect personal information from children under the age of 18 online. Children under the age of 18 may not create an account without the express consent of their parents or guardians. We recommend that minors over the age of 18 ask their parents for permission before sending any information about themselves to anyone over the Internet.
For users under the age of 18, if you continue to use the Site and/or Services, Heyduy will regard it as confirmation that your parents or guardians have expressly consented to the processing of your personal information in accordance with this Policy.
6. Your Choices
a. Submitting Personal Information
If you do not want to submit personal information necessary to provide or use our Site and/or Services or to fulfill your requests, you will not be able to access and/or participate in certain Heyduy Sites and/or Services. For example, you will not be able to register an account with us, place an online order with us, participate in certain contests or promotions, or access and/or use certain Heyduy product features or online services. In addition, your refusal to submit personal information may limit our ability to respond to your customer support inquiries in a timely manner.
b. Editing Personal Information
You may update, correct, or delete certain personal information you have provided to us at any time by updating your preferences on the Account Settings page, or by contacting us via email.
c. Marketing Choices
If you would like to opt out of personal communications, including marketing promotions, advertisements, updates, and email newsletters, simply click on the unsubscribe link in the communication, visit your account settings page after logging in, send an email to [email protected]. You also acknowledge and agree that in certain circumstances, we may choose to notify you of administrative notices regarding your account or any orders, such as notifying you about changes to our terms, conditions, and policies, that your account may be about to expire, or to provide you with other relevant administrative information about your account. Because this information is important to your interactions with us, you cannot opt out of receiving these transactional communications.
d. Account Deletion
If you submit personal information, you may delete your account with us at any time. If you delete your account, your personal information and any and all other account-related information (including, but not limited to, user profile data, purchase history, shared data, and any other data, credits, or content specifically related to your account) will also be permanently deleted. It may take up to 30 days to delete your data from accessible systems and up to 90 days to delete from backup systems. If you choose to open an account with us in the future, you will have to register a new account as none of the information you previously provided or saved in your account will be saved.
7. Security
Heyduy is committed to ensuring that you enjoy a safe shopping experience. This website has security measures in place to protect your sensitive information (such as credit/debit card number) from loss, misuse and alteration. In addition, wherever you are required to provide personally identifiable information, we will encrypt the data using 128-bit encryption technology (state-of-the-art Secure Sockets Layer (SSL) software) and protect the transmission of information. We take reasonable measures, including implementing and maintaining physical, electronic and managerial procedures, to strive to ensure the security, integrity and accuracy of all personal information we collect. Our efforts include procedures designed to prevent unauthorized access, alteration, misuse or disclosure of personal information.
If we discover a security system breach, we may attempt to notify you electronically so that you can take appropriate protective measures. By using the Heyduy website and/or services covered by this policy and providing us with personal information, you agree that we can communicate with you electronically regarding security, privacy and administrative issues related to your account information and use.
8. Data Integrity and Data Retention
We collect and use personal information in accordance with this policy and only for the purposes described in this policy and/or the purposes described when we request such personal information from the user, or the purposes that the user may agree to. We will not use or share users’ personal information in a manner inconsistent with the purpose for which we request and authorize the use of such personal information. We will not retain personal information for longer than it has commercial use to achieve our business purposes or for longer than we believe may be required by law. When you delete or update personal information, we may need to delete such personal information from accessible systems for up to 30 days and from backup systems for up to 90 days.
9. Access to Personal Information
If you use this website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You can review, correct or delete personal information stored about you by Heyduy. You can access and correct most of your personal information by simply logging into your account and visiting your profile. If you wish to obtain a report of the personal information Heyduy has about you, please send us a written request via email.
10. Third-party login function
We may allow users to bypass the standard registration process through certain third-party services (including but not limited to social networks, search engines, sharing platforms, etc.). If you connect through an authorized third-party service, you can use the login information of that service to access your Heyduy account or browse Heyduy’s content, website and/or services. Please note that we are not responsible for any sharing, posting, commenting or information collection that may be triggered by these third-party services. Before using the third-party login function to access Heyduy’s website and/or services, please be sure to carefully read the terms of use and privacy policy of the relevant third-party service.
By logging into your Heyduy account or accessing Heyduy websites and/or services through a third-party service, you authorize us to access, store and use all information related to your third-party account in accordance with this policy, including information obtained through the application programming interface (API).
11. Third-Party Services and Links
Heyduy’s content (including forums, contests, products, services, newsletters, and communications we send to users) may contain links to content provided by third parties.
This website contains links to other websites. Please be aware that Heyduy is not responsible for the privacy practices of such other websites, and this Privacy Policy does not cover the use of cookies by our third-party service providers. This Privacy Policy applies only to information collected by our website and/or services. We encourage users to be aware when they leave our website and to read the privacy policies of each website that collects personally identifiable information.
12. Privacy Rights
In addition to the rights set forth in this Privacy Policy, residents of Hong Kong who are individual consumers or users of Heyduy’s website and/or services are permitted to request certain information regarding the disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us by email.
13. Changes and Updates to This Policy
We may update this policy from time to time. If we do, we will update the “Effective Date” listed in the policy. If we make a material change in how we use personal information, we will try to notify you of the change and give you the opportunity to choose how your personal information is used. We will post the updated policy on the affected website and/or service, and if we have your email address, we will send notice of the update to that email address.
We encourage you to review this policy periodically to stay informed about our collection, use and disclosure of personal information. Your continued use of our website and/or service or any other content, product or other service covered by this policy constitutes your consent to this policy and any updates to it.
14. Enforcement
Heyduy regularly reviews its compliance with this Privacy Policy. If you have any questions or concerns about this policy or Heyduy’s handling of personal information, please feel free to contact us by email. When Heyduy receives a formal written complaint at this address, it is Heyduy’s policy to contact the complaining party to understand its concerns. Heyduy will cooperate with appropriate regulatory authorities, including local data protection authorities, to resolve any complaints about the transfer of personal data that cannot be resolved between Heyduy and the individual.
15. Error-free execution
Heyduy does not guarantee error-free execution under this Privacy Policy. Heyduy will make reasonable efforts to comply with this Privacy Policy and take corrective measures immediately when Heyduy learns of any failure to comply with our Privacy Policy. Heyduy is not responsible for any incidental, indirect or punitive damages related to this Privacy Policy. This Privacy Policy is governed by the laws of Hong Kong to the extent applicable.
16. Contact Us
If you have any questions about this Privacy Policy, please feel free to contact us at [email protected].
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