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At Heyduy, we want you to love the products you choose as much as we love designing and selecting them. If you are not completely satisfied with your purchase, we will gladly accept returns and exchanges within 30 days of receipt. Upon receipt, please inspect the product immediately to see if it is in good condition and notify us of any damage. Proof of purchase is required for a refund. Please note that gift cards (if any) are not returnable and final sale items are not returnable unless the product is damaged or defective.
Return Requirements
To be eligible for a return, the product must be unused, unaltered, in resalable condition, and in the same condition you received it, with original packaging and tags. You will be responsible for returning the product to our warehouse. Please email [email protected] for product return instructions. Please ensure that all parts (e.g., nails for garden tools, etc.) are included in the returned package.
Return Process
To complete your return, please ensure that you have the original order number as proof of purchase. We may ask you to provide photos of the damaged or defective part. Please send details to [email protected] so we can start the return process for you.
If the item is not damaged or defective, you will be responsible for all costs of returning the item, including shipping. Shipping costs are non-refundable. If your refund request is approved, the return shipping cost will be deducted from the refund amount.
Shipping Advice
If you are shipping the item yourself and the item is worth more than $50, it is recommended that you use a trackable shipping service or purchase shipping insurance to ensure the safe delivery of the item. Heyduy is not responsible for lost or damaged returned items.
Return Steps
To apply for a return or exchange on heyduy.com:
- Submit a return request to our customer service team;
- You can only return the product after receiving email approval;
- After the return application is approved, return the product in the original packaging to ensure that all parts are complete;
- Choose a trackable logistics carrier. Heyduy does not bear the risk of loss of goods during the return process;
- Do not return the purchased goods to the address on the package.
Reasons for returns or exchanges
You can use Heyduy.com for the following reasons Return or exchange items purchased online:
- Unsatisfied with the item;
- Wrong purchase;
- Received a defective or damaged item;
- Received the wrong item;
- Received the same item twice;
- Refuse to receive the item due to damage to the item or packaging;
- Missing item (exchange only);
- Item lost.
Refunds
Some cases do not allow refunds, including:
- Items not in their original condition;
- Items returned more than 30 days after delivery;
- Final sale items and custom items (if any);
After receiving and inspecting your return, we will send you an email to inform you of the status of your return. If your return request is approved, we will process your refund and automatically transfer the refund amount to your credit card or original payment method within a certain period of time (usually 14-21 business days). Please note that some items require additional processing time before a refund can be issued.
Delayed or Missing Refunds
If you still have not received your refund after 21 business days, please recheck your bank account first. Then contact your credit card company to find out if the refund is in the process. If there is still no progress, please contact your bank. It may take some time for banks to process refunds. If you have completed all necessary steps and still have not received a refund, please contact us at [email protected] and provide all relevant information.
Exchanges
We only provide exchanges for defective or damaged items. If you need to exchange for the same item, please email [email protected].
Price Adjustments
Within 14 days of purchase, you can apply for a one-time price adjustment with the original sales receipt, which applies to items purchased at full price.
*Special Reminder: Special sale items and direct sales items are not returnable unless they are damaged or defective.
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